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For Jan Huebert, the new year will hopefully bring a new appreciation for guide dogs like her beloved Trillium.
Bad experiences, mostly involving store clerks or cab drivers, have been few, said the elementary school teacher. But those instances where her guide dog has been shunned have made it clear that more education and training is needed when it comes to serving people with disabilities.
The Ontario government ushered in new guidelines for customer service Friday under the Accessibility for Ontarians with Disabilities Act. The guidelines
affect the public sector. The private sector -- retail outlets, restaurants and such -- have until 2012 to comply.
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