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CBC Radio1 Ottawa Interviews Minister Meilleur on the Customer Care Standard

On December 31, 2009 CBC Radio1 Ottawa interviewed Minister Meilleur regarding the then soon to become Law Customer Care Standard. I was also interviewd after she spoke, you can listen to the interview or download it.

What I found interesting after listening to it afterwards was Minister Meilleurs’ response when the Host asked about enforcement. It appeared to me that
she was using the Disability Communityes spending power as a reason for Business to implement accessibility and enforcement was secondary.

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