2010 Accessibility Plan Focuses on Delivery of Accessible Customer Service

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The City of Mississauga’s seventh Accessibility Plan; 2009 Annual Report and 2010 Initiatives was received today at Council.

“Removing barriers to persons with disabilities ensures that all citizens have access to our services,” said Diana Simpson, City accessibility coordinator.
“Our staff now have the tools to accommodate and better understand customers with disabilities.”

Simpson explained that the City’s focus for 2010 and beyond will be to develop a sustainment plan for delivering accessible customer service, to continue
to implement accessible improvements to Mississauga Transit and to monitor the provincial accessibility standards.