Have you wondered why is there Braille on a drive-through ATM machine? Blind people, after all, won't drive there to use it.
The answer is not legislation, even though in general ATMs have to be accessible to people with disabilities. The solution is cost effectiveness.
CHARLOTTE, N.C., March 31 /PRNewswire/ -- As part of its long-standing commitment to customers with visual impairments, Bank of America today announced
that every Bank of America ATM in the country has been equipped with voice-enabled technology. Visually impaired customers can now access more than 18,000
Bank of America ATMs, the largest network of bank-owned ATMs in the U.S.
Talking ATMs provide audible instructions in English or Spanish to persons who cannot view information on an ATM screen. These machines make it easier for
people with visual impairments to withdraw cash, deposit money and perform other ATM transactions. The ATMs have audio jacks that deliver spoken instructions
privately through standard headsets to protect the security of users who are blind or have low-vision.